Refund Policy

At purivon, we want you to be confident in trying our product.

That's why we offer a 90-day money-back guarantee, giving you plenty of time to try the product and decide if it's right for you.

If you decide within 90 days of receiving the product that you want to return it, simply contact us at info@purivon.com

The product must also be returned in its original condition and packaging. If the product is returned in an inappropriate condition or without the original packaging, this may result in us refusing your return or only partially refunding it.

Please note that according to our returns policy, unless the item is faulty or damaged, you the buyer are responsible for the cost of returning the item.

If you have purchased multiple products at a reduced price and wish to return one of them, we can only process the return after the other product has been priced to match the full price.

The refund amount will be calculated based on the full price of the remaining product, minus any discounts applied as a result of the original purchase.

Please note that this condition only applies to discounts on multiple product purchases.

If a product has been discounted individually, the full amount will be refunded.

Please note that you must contact us for return instructions .

Do not automatically return the product to the sender address as we do not accept returns to this address and it may cause unnecessary problems.

damage and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so we can evaluate and resolve the issue.

We want to make sure you have a positive experience with our product, from ordering to delivery.

That's why we offer a free, hassle-free solution should you receive a damaged or defective product. Our team will send you a new product at no additional cost and you do not need to return the damaged or defective product.

We understand that sometimes it can be difficult to document the extent of the damage through photos. That's why we decided to give our customers the opportunity to send us a video of the damaged or defective product. This allows us to better understand the problem and ensure we send you the correct replacement product.

refund

We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If this is the case, the refund will be automatically sent to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@purivon.com